1. Minimum Time for Booking Tours

For day tours we will accept reservation requests up to 48 hour before tour commencement date.

For overnight tours we will accept reservation requests up to 72 hours before tour commencement date.


2. Tour Rates

All prices for our tours are advised in United States Dollars (USD) or Jordan Dinars (JOD). They are based on schedules and tariffs at the time of printing. CWRT reserves the right to vary the price of the tour if taxes or other cost increase.

Rates are inclusive of prevailing service charge and sales tax. Any increase in the service charge and/or the sales tax will apply on the quoted rates.


3. Surcharges for Special/Restricted Dates

CWRT reserves the right to add a surcharge onto our advertised rates for tours that fall during special/restricted dates such as Christmas Period, New Year Period, Easter, Eid etc. These surcharges will be communicated to the client before finalizing the rate for the tour.


4. Single Supplement for Hotels

A single supplement is an additional sum of money that a hotel charges for one person to stay in a room meant for two people.

The rates that we provide are valid for Double/Twin/Triple Occupancy. For a single traveler or people wanting to have single occupancy in a room a single supplement will be added to cover the cost of the single room.

For 3* Hotels the single room supplement and use charge is $ 30 USD more per room per night to be added to the rate per person sharing double/twin/triple rooms

For 4* Hotels the single room supplement & use charge is $ 40 USD more per room per night to be added to the rate per person sharing double/twin/triple room.

For 5* Hotels the single supplement is determined per hotel.


5. Single Supplement in Wadi Rum

Single supplement for the luxury camps in Wadi Rum (Memories Aicha Luxury Camp, Wadi Rum Night Luxury Camp and Sun City Camp & any other luxury camp in Wadi Rum ):

Single supplement for standard luxury tent is $70USD more per room per night to be added to the rate per person sharing double/twin/triple room.

Single supplement for star gazing tent is $110USD more per room per night to be added to the rate per person sharing double/twin/triple room.


6. Itinerary Changes

CWRT reserves the right to amend the itinerary for reasons such as service requirements, road or weather conditions or unforeseen circumstances. Where a change is of a significant nature it will be advised to our customers in writing. CWRT cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable due to circumstances beyond our control.


7. Confirmation Letter

Your confirmation letter will contain a copy of your final agreed itinerary and all other relevant details for your tour. It is your responsibility to check the confirmation letter and to let your tour consultant know immediately in the event of any error or inaccuracy.


8. Amendment to confirmed Itineraries

Any amendment to your confirmed final itinerary has to be sent to us in writing. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity. CWRT reserves the right to charge a fee of $30USD at least for any amendments to the final itinerary. Any additional charges that result from the amendment will be added to the total.


9. Travel Insurance

CWRT does not provide travel insurance as part of our tour packages. It is highly recommended that you contact a travel insurance provider and take out travel insurance for the duration of your tour.


10. Accommodation

There will be variations in the size, standard and presentation of rooms and facilities within the one hotel. This is beyond the control of CWRT.


11. Availability

Our tour consultants are reachable during office hours only : Sun – Thu, 09:30-17:30. We will provide you with a mobile contact in Jordan you can reach seven days a week in emergency cases.


12. Passport, Visa & Vaccinations

You must familiarize yourself with any visa and health requirements that may be applicable. You are responsible for all entry/exit health and any other documents required by laws, regulations, orders, demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of CWRT. We will not be held liable for any loss or expense due to the failure to comply with the above. We recommend that you be in possession of a passport valid for at least 6 months beyond your intended stay in Jordan.


13. Liabilities

Our rates are based on the prevailing rates as negotiated by us with the hotels and transportation companies etc. Hotels and transportation companies retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by CWRT according to the modifications.


CWRT shall not be responsible for any delays and alterations in the program or expenses incurred, directly or indirectly, due to natural hazards, flight cancellations, immigration procedures, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closure or any untoward incidents.


CWRT shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting, directly or indirectly, from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.


CWRT do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. All baggage and personal property at all times are at the client's risk.


CWRT shall not be responsible for the quality and prices of services and purchases not included in the booked tour package, like meals and souvenirs.


CWRT reserves the right at any time by giving the notice in writing to cancel this agreement, should the 2nd party fail to fulfill the terms and conditions.


14. Horse Ride at Petra

The horse ride fees in Petra is for 800 metres and is included in the entry ticket. This ride is not insured and is upon guest's own responsibility (please note that horse handler will expect a tip around 3-5 JD per horse).



15. Jeeps in Wadi Rum

4x4s in Wadi Rum are old vehicles (no A/C) and belong to the local Bedouin association. The vehicles in Wadi Rum are owned by the local Bedouin associations and are in a poor state. Given that we don't have any other choice when it comes to transportation in Wadi Rum, we can only advise our clients about their state. Jeep tours in Wadi Rum are to support the local community of Wadi Rum Protected Area and Natural Reserve.

Tours & Services of Wadi Rum should be run and arranged through the local Bedouin in order to support the local community.



16. Drivers of CPWRT

You will be accompanied on your tour by an English Speaking Driver (if your final itinerary includes transfers). Whilst not an official licensed Ministry of Tourism guide, your driver is extremely knowledgeable about the area and its history, and is able to point out sites of interest and provide you with information as you travel. Your driver will assist you during your tour but is unable to enter the sites with you. Your driver transfers you according to your itinerary (destination to destination). He is not at your disposal 24/7.


17. Guide at Petra

You might find the guiding fees we offer is different from the rate available at the visitor's center of the site, but please consider the following:

The Local guides (who are at the visitor’s center of Petra site) are assigned at the visitor's center of the site and are employees of the Jordanian Ministry of Tourism. Travel Agencies cannot guarantee the quality of their services.

The guides that we employ at CPWRT we can guarantee the quality of their service with the following standards & criteria :

-Language fluency & its accent

-Historical and archeological background & knowledge

-Excellent customer service


If the situation occurs that CWRT guides won't be available on that day for our clients , we will advise you and you can make the decision if you would like a local guide from the Visitors Centre. If for any reason there are any complaints about the Ministry of Tourism Guide then this should be reported to the Visitors Centre as we are not responsible and cannot guarantee the service and quality of those guides.


18. Services provided in Wadi Rum 

As per the regulations of the Wadi Rum Authority tour activities must be handled by the Bedouin of Wadi Rum, using the their 4WD vehicles, camels, horse riding and hot air balloon or any other activities that takes place within Wadi Rum Protected Area. CWRT cannot guarantee the quality of the services provided by local Bedouin serving such services or activities.

Tours & Services of Wadi Rum should be run and arranged through the local Bedouin in order to support the local community.


19. Children Policy

For all CWRT tours children over the age of 12 are counted as an adult and charged the full rate.

It is important to check regarding children policies per hotel. Some hotels allow one child sharing parent's room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking/request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.


Children accommodation arrangements and meals are not included within the quoted room rate. When a child shares the room WITHOUT EXTRA BED there are no additional accommodation charges but there will be a supplement charged for any meals required. The meal supplement is according to the hotel policy. If extra bed is needed then the room rate is based on a TRIPLE ROOM.